General Information

Info Sections

Shipping

& Returns

Privacy

Policy

Buyer Protection

Policy

Terms of

Service

Got a Question?

This page gives you easy to understand information and answers to general questions into how Luxumable operates, ensuring you have all the necessary details for a seamless shopping experience with us.

Shipping

Free Shipping

Economical option, delivering within 14 days, ideal for non-urgent orders.

Premium Shipping

Faster delivery within 7 days for urgent orders.

Processing Time

Up to 2 days to verify, prepare, and package your order.

Order Confirmation

You will receive an email with all order details after the order has been processed.

Track Your Order

Visit "PLACEHOLDER" to monitor shipment in real-time and get an estimated arrival time.

Shipping Locations

Services available in the United States, United Kingdom, Australia and Canada.

Customer Support

Contact us at support@luxumable.com for inquiries or assistance.

Refunds

Refund Processing Time

Refunds are processed within 7 business days.

Return Confirmation

We'll inform you when we receive and have inspected your return.

Refund Approval

If your return is approved, we'll issue a refund to your original payment method.

Bank Processing Time

Your bank or credit card company may need additional time to process the refund.

Refund Follow-Up

If you haven't received the refund after 10 business days, email us at

support@luxumable.com.

Returns

14-Day Return Policy

We offer a 14-day return policy for items in new, unused condition.

Initiating a Return

Email us at support@luxumable.com to initiate a return.

Return Window

You have 14 days from receiving your item to request a return.

Return Eligibility

Items must be in the same condition as received, unworn/unused, with tags, and in original packaging.

Return Process

Upon acceptance, we'll provide a return shipping label and instructions for sending back your package.

Unauthorized Returns

Items returned without prior request will not be accepted.

Return Inquiries

For any questions about returns, contact us at support@luxumable.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damage and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.