Shipping & Returns Policy

This Shipping & Returns Policy outlines how Luxumable (the "site" or "we") manages the delivery and return of products you purchase.

It details our procedures and options for shipping, as well as the process for returning items.

Shipping

After your order is successfully processed, we'll send you an order confirmation and tracking information via email.This ensures that you're fully informed about your order status and can track its delivery.

Once you place an order with us, we take up to 2 days to process it.

This includes verifying your order, preparing your items and packaging them for shipment.

Our Free Shipping option is economical and reliable, delivering your order within 14 days.

This is a great choice if you're not in a hurry and looking for a cost-effective delivery method.

For faster delivery, choose our Premium Shipping option.

With Premium your order will arrive within 7 days, ensuring a quicker and more efficient delivery experience.

You can track your order's progress by visiting "PLACEHOLDER"This feature allows you to monitor your shipment in real-time, giving you an estimated time of arrival.

We offer our services across multiple regions, including the US, UK, Australia, and Canada.

This wide coverage ensures that you can enjoy our products no matter where you are in these countries.

Should you have any questions or need assistance, our customer support team is here to help.

Contact us at support@luxumable.com for any concerns or feedback regarding our products or services.

14-Day Return Policy

We offer our 14-day return policy on items in new, unused condition.
Please contact our customer support team to initiate a return.

We have a 14-day return policy, which means you have 14 days after recieving your item to request a return.

To be eligable for a return, your item must be in the same condition that you recieved it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at support@luxumable.com
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us regarding any return questions at support@luxumable.com

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 7 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at support@luxumable.com

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damage and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.